Peterbilt Motors Company announced it has achieved the highest ranking in customer satisfaction in the J.D. Power and Associates 2011 Heavy-Duty Truck Customer Satisfaction Study in the vocational truck segment.
«Peterbilt’s vocational vehicles consistently exceed customer expectations in a wide variety of configurations and applications. We are extremely proud that our superior level of customer satisfaction is reflected in the J.D. Power and Associates 2011 study as customers rated Peterbilt’s vocational vehicles as the greatest in the industry,» says Bill Jackson, Peterbilt General Manager and PACCAR Vice President.
In the study, J.D. Power and Associates reported, «Peterbilt ranks highest and performs particularly well in the engine and cost of operation factors.» The J.D. Power and Associates study is based on interviews with more than 1,651 owner/operators and fleet managers of 1-year-old trucks. The study analyzes customer satisfaction in six key areas: engine; transmission; ride/handling/braking/; cab/body; cost of operation; and warranty.
